Information We Collect
1. Personal Identification Information
When you book a reading, we collect standard identifiable information including your full name, email address, and phone number to facilitate your appointment.
2. Spiritual & Sensitive Data
To provide accurate tarot and astrological insights, we may collect your date of birth, time of birth, place of birth, and specific personal life questions (e.g., regarding relationships, career, or health).
3. Session Transcripts & Media
For chat-based and voice-based readings, text transcripts, audio logs, or session notes may be temporarily generated and stored to deliver your final reading summary.
4. Payment Information
All payments are processed securely through RBI-compliant Indian payment gateways (like Razorpay, PayU, or UPI apps). We do not directly store your credit/debit card numbers or bank account details on our servers.
5. Device & Usage Data
We automatically collect basic technical data when you visit our website, such as your IP address, browser type, device information, and time zone, to ensure website functionality.
6. Cookies & Tracking
Our website uses standard cookies to enhance user experience, remember your booking preferences, and analyze site traffic. You can disable cookies through your browser settings.
How We Use Your Information
7. Delivery of Services
The primary use of your personal and sensitive data is to perform the tarot card reading and provide the specific spiritual guidance you requested.
8. Appointment Communications
We use your contact details to send booking confirmations, meeting links, reminders, and follow-up notes related directly to your session.
9. Customer Support
Your information helps us effectively respond to your customer service requests, technical issues, or queries about past readings.
10. Marketing & Promotional Offers
With your explicit consent, we may send you occasional emails or WhatsApp messages regarding new tarot services, festive discounts, or spiritual newsletters. You can opt-out at any time.
11. Service Improvement
We may use anonymized, aggregated feedback and usage data to improve our website interface, service offerings, and the overall client experience.
Data Security & Retention
17. Security Protocols
We implement robust digital security measures, including SSL encryption, to protect your personal data during transmission and booking on our website.
18. Data Retention Limits
Session notes, chat transcripts, and specific query details are retained only for as long as necessary to provide follow-up support (typically 30 to 90 days), after which they are securely deleted from our active systems.
19. Breach Notification
In the highly unlikely event of a data breach compromising your personal information, we will notify you and the relevant authorities in accordance with the Information Technology Act, 2000.
Your Rights & Choices
20. Right to Access & Review
You have the right to request a copy of the personal information we currently hold about you at any time.
21. Right to Deletion (Right to be Forgotten)
You can request the complete erasure of your personal data, session history, and contact information from our databases by emailing our support team, subject to any legal obligations requiring retention.
22. Protection of Minors
Our tarot reading services are strictly for individuals aged 18 and above. We do not knowingly collect or solicit personal information from minors. If we discover we have collected data from a minor, it will be deleted immediately.
23. Grievance Officer & Contact
In accordance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, if you have any privacy-related concerns or wish to exercise your rights, please contact our Grievance Officer at:
Email: support[at]divine24x7[dot]com